Has the caregiver been trained?

• By whom?

• Extent of training?

• Does the agency train all its caregivers?

• Does the training include education on dealing with your loved one's condition?

Have the agency’s caregivers passed criminal background checks and drug screenings, and have personal references been secured on all caregivers?

Are the caregivers bonded and insured? This means the company covers claims and insurance, so the homeowner is not liable should something happen.

Does the caregiver have workers’ compensation coverage?

Can you check references on the agency?

Does the agency offer back-up/replacement caregivers?

How much input will you have in selecting the caregivers?

What restrictions (if any) apply to the services provided?

• Hours of service?

• Weight restrictions?

How much flexibility will you have in setting a schedule for services?

How much notice does the agency need to begin or cancel service?

What is the cost of service, including:

• Minimum hours of service per visit/week/month?

• Special overnight rates?

Does the agency maintain a quality assurance or supervisory program?

What is the agency’s communication plan to keep families informed?

Does the agency require a service deposit?

Does the agency offer the personal care services the patient needs, like assistance with bathing, dressing, and using the bathroom?

Are patients’ special needs, such as language preferences, accommodated?